OneSource is Worldline’s self-service portal for merchants using our online payment acceptance services.
OneSource makes it easy to manage all your day-to-day interactions with Worldline: view and search for transaction and settlement data, act on transactions, handle disputes, and work with reports.
The user-friendly interface enables you to perform those essential daily tasks with minimum effort and maximum efficiency.
Search: All your data at your fingertips
Thanks to OneSource’s powerful search and filtering functions, finding just the right data for your purpose is always simple and straightforward. It’s also easy to track your transactions throughout their life cycle.
The unified search interface enables quick lookups of all your payment-related data, including all payment methods and transaction types. You can search for individual transactions, or filter data for specific time periods. In terms of settlements, you’ll find an overview of total volumes, but also functionality enabling you to drill down to each individual transaction that’s included.
Here are just a few examples of handy things you can do with the OneSource search function:
Rapidly access transaction and settlement data, thanks to state-of-the-art search and filtering functions.
Find detailed information about any transaction, thanks to comprehensive transaction data and advanced data storage.
Easily search for dispute events, and upload relevant documentation to defend your case. With the search filter “Dispute Status”, you can quickly see which events require action.
Export transaction-level data in CSV format for use in personalized reports and data analytics.
Action on transaction: Control the transaction flow
Action on transaction is a function that allows you to cancel, capture or refund transactions via the OneSource interface.
Our customer support team can then act outside of the standard transaction processing channels in APIs and Payment Page, in order to respond to consumer issues in a timely manner.
Simplified dispute handling
Eliminate the hassle of chargebacks with OneSource. When a customer disputes a transaction, OneSource makes it easy to defend your case by uploading relevant documentation.
You only need to manage one dispute process, with Worldline as your single point of contact. Worldline will handle any differences in dispute processes between our global acquiring partners.
Easy reporting and reconciliation
By integrating with Worldline’s set of standard reports, you can significantly reduce the technical and operational overhead that comes with using multiple payment partners.
The reports provide an overview of the whole transaction lifecycle, and include all data points you might need for follow-up on specific transactions.
Worldline reports are delivered in standardized, machine-readable file formats, and are easily integrated into your own systems for automation of order reconciliation processes.
Reporting features include: